This game service operation service (hereinafter “operation policy”) has details that users must be aware of in using the Slime World services.

If you can take the time to read this operation policy, we believe that you will be able to enjoy using our services a bit more.

Article 1 general provision
NDP HOLDINGS INC. (hereinafter “company”) promises that we will put in maximum effort so that you can receive the service in a pleasant environment.

1. The company can add, change, or delete details on the operation policy for efficient service operation. When details of the operation policy are added, changed, or deleted, the company notifies this through the company notification.
2. This operation policy includes the detailed rules of service operation that are difficult to be included in the terms and conditions, is a part of the terms and conditions. For damages that occur from the users not being aware of the details of this operation policy, it is difficult to provide help, so all users must make sure to check the operational policy.
3. For details that are not specified in this operation policy, they are processed based on terms and conditions, relevant regulations, and through general social norms shared by the users and the company, or standards equivalent to this.

Article 2 User’s rights and duties
1. The company attempts to provide quality service to the users. However, in order for the company to be able to provide quality service to the users, we request that you abide to a few items as follows.
2. The users must use their own information to link the account and use the game service. When using the service with another person’s information or false information the company is not able to provide any help on this, and you will be excluded from various benefits that the company provides.
3. The company does not acknowledge sharing, assignment, and cash transaction for items and accounts. For issues that occur from this (fraud, account stealing, etc.) you are not able to receive protection from the company.
4. The users are not allowed to copy/duplicate/change/translate/publish/broadcast, etc. the information gained from using the company’s service, and are not able to provide this to other users.
5. The users must not try to interfere with regular work of the operation team through acts including misrepresenting company employee or operation personnel, mediation, hindrance, etc. When disturbing the work of the operation personnel or misrepresenting them, your service use can be limited in accordance with the operation policy.
6. If the users discover vulnerabilities in the game (bug, account stealing, illegal program) they must report through inquiry or report notice board, etc. If the user does not report but rather abuses or delivers this to another personnel, etc. this can be determined as intentional unhealthy act and result in restrictions.
7. The users can use the customer center to submit inquiries related to the Slime World service.
8. If the users feel that they were unfairly treated or if a problem occurred during the service use process, they can use official channels such as customer center, etc. to inquire and request modification.

Article 3 Account management
1. The users are fully responsible for the accounts they are using.
2. If the user has shared their personal information or account with another person and assigned/sold it through abnormal means, the company does not acknowledge this, and the user is not able to receive any protection for issues that occur from this (fraud, account stealing, etc.).
3. If the users attempt cash/material transaction for items or accounts, service use can be restricted without warning, and users are unable to receive help for issues caused by this.
4. The users must regularly change the password of their account to protect their information from unjust acts such as account stealing, etc.
5. Fraud often occurs due to personal negligence, and it is difficult to provide help for damages that occur from this. Therefore, please be careful with transaction or moving items so that you don’t receive damages such as misrepresenting an acquaintance by creating a similar character name, fraud using relationships, etc.

Article 4 Nicnname standard

The users can freely create or set all nicknames used in the service such as character name. However, if it is set as nicknames that disturb other people, can potentially cause social issues, or if there is a potential of them being mistaken as the operation team, the nickname can be changed or measures such as game use restriction, etc. based on operational policy could take place, so please pay attention.

1. Nickname that disturbs other people.
2. Nickname that includes swearing, slang, advertisement, or suggestive/obscene contents.
3. Racial or gender discriminating Nickname.
4. Nickname that includes details that belittle a specific person or location, group, or religion.
5. Nickname that is determined to have intention of misrepresenting a company, service, or person related to the original work
6. Nickname that can be recognized or misunderstood as someone who operates the service such as ‘operator’, 'GM’, etc.
7. Nickname that is determined to have been created to lure unapproved cash transaction of items and accounts or with the intention of cash transaction.
8. Nickname that is anti-social or determined to have been created to glamorize an anti-social person or organization.
9. Nickname that is determined to possibility infringe a third party’s trademark, service rights, or copyright .
10. Nickname that is determined to have advertisement purposes for specific items or websites. (including non-profit websites)

Article 5 System Error (Bug) Abuse, Illegal Program Usage Policy
1. Abuse of system errors (bugs) is an act that hinders or deprives other users of the pleasure and sense of accomplishment they can feel through fair competition.
1) It is prohibited to abuse system bugs or shares information with other users, and please report it to the customer center as soon as you find it.
2) If a record of repeated abuse of system errors (bugs) is confirmed during the management's data investigation, the relevant account can be temporarily rifted up according to the operation policy.
3) All damages and disadvantages, including restrictions on the use of system errors (bugs), are borne by the user who used the account.

2. Illegal program refers to the programs, equipment, devices, etc. that are not provided or approved by the company, which neutralizes the technical protection device on the game or service or was created to disturb normal operation.
1) The company forbids use, production, distribution, etc. of all illegal programs, and can result in judicial measures depending on the seriousness of the issue.
2) If use of illegal programs is discovered or if use is suspected during the operation team’s game data investigation, for relevant investigation in accordance with the operational policy the select account can be temporarily suspended.
3) All damages or disadvantages that occur from using programs not provided by the company are burdened by the user.
*If you acquired currencies and items abnormally in the game will be retrieved without prior warning.

Article 6 Policies for Fraud and Cash Transactions
1. Fraud policy
1) The performing fraud (all acts to gain unfair benefits in the game by tricking the other party), this is an act that causes serious damage to another user, so this can result in various restrictions based on the operation policy and punishments in accordance with relevant legislation.
2) The company will impose strict sanctions on fraudulent acts that damage other users.

2. Cash transaction policy
1) Data on all characters, items, game money, Etc. is owned by the company as stated in the terms and conditions, and game users only have the right to use it. Items, game money, Etc. can only be sold and exchanged with other users through an officially recognized system within the game.
2) Cash transactions such as system errors, bugs, unauthorized/illegal items generated using illegal programs, and game money are not allowed.
3) If an objective cash transaction is apparent, or if it is judged to be an attempt or similar act, such as commercial advertisements and chatting for the benefit of an individual unrelated to the company, post, or intention/attempt of cash transaction, the use of the game may be restricted.
4) It also applies to in-kind exchange with characters, items, and game money of other games that have property value other than cash.
5) The damage and responsibility for cash transactions rest with game users who have the right to use the account.

Article 7 Payment Cancellation Policy
1. Payment cancellation is possible if the content purchased directly for a fee is not used (not received from the mailbox) within 7 days of the purchase date.
2. If you want to cancel the payment, you can contact the customer center in the game, and we will cancel the payment within three business days from the date of return of the content.
3. If the effect is applied immediately upon purchase or partially used and the content cannot be returned, cancellation of payment may be restricted or impossible.
4. If the payment for minors has been canceled without consent from the legal representative of the minor, you or your legal representative may cancel the payment.
1) Cancellation is restricted if a minor's paid service payment is within the scope of the property permitted to be disposed of by the legal representative or a falsely received minor's report.
2) Whether the buyer of the paid service is a minor is determined based on the evidence records of the terminal and the name of the payment method. Therefore, if necessary, you may request the submission of documents to prove minors and legal representatives.

Article 8 Game use restriction standard
1. The game use restriction standard was established to protect the users from acts that disturb game progress or public norms as they enjoy Slime World
2. If the users violate use restriction standards specified on the operational policy, the use can be restricted without prior notice.
3. If you have received use restriction measures, you can make an appeal request through the following procedure.
1) You can request an appeal through the customer inquiry from [customer center] within the game.
2) Appeal request can only be received within 7 days of the use restriction being applied.
4. The definitions of terms based on restriction standards are as follows.
1) The use restriction period and method can be changed under the operation team’s discretion.
2) Even if the act is not included in the types above, use can be restricted under the operation team’s objective discretion.
3) If there is a record of sanction of the highest degree, the restriction goes back to the highest level or the use restriction period can be aggravated.

Ariticle 9 Rocovery standard
1. If ‘currency’, ‘item’, , etc. are lost or information is changed due to a technical error within the game, it can be recovered within the range in which data can be confirmed.
2. However, the company is not responsible for damages that occur from user negligence, etc. as in the following examples.
1) If the user has not connected their account to a partner service such as ‘Google’, ‘Facebook’, ‘Apple’, etc. or has lost the continue code information and received damages such as account loss, etc. 2) If the user made a mistake in using, selling, or others an item.
3) If the user’s play environment resulted in a loss of currency / item / tickets, etc. (network disconnection, game crash due to lack of memory, etc.)
4) If damages occur from cash transaction and account transaction that are not acknowledged by the company
5) If the user’s game use is suspended in accordance with terms and conditions / operational policy
6) Other cases where the company has no reason of imputation
3. Recovery request
1) The user can request recovery through the inquiry on the customer center in the game within ‘7 days’ of the problem occurring.
2) The request must be directly made through the account where a problem has occurred, with recovery request by another person not approved.
3) The recovery request must abide by the details above, with recovery not possible if the proper process is not followed or if the deadline has passed.
*If intentional false recovery requests are continuously received, restrictions on game use may be taken.

Article 10 Complaint Handling and Counseling Policy
1. We will operate counseling on inquiries/reporting/proposals related to the game through 1:1 inquiries at the customer center, and we will do our best to handle it as soon as possible.
2. The company does not intervene in private disputes between users. However, if the game order is destroyed or judged to be severe, it may carry out arbitration or restriction on use based on the contents stipulated in the operation policy.

<Appendix> This game operation policy will take effect on October 01, 2023.